Refund Policy

Thank you for shopping at KBOUTIQUE. Because we specialize in collectible K-POP merchandise and rare items sourced directly from Seoul, our refund and exchange policies are designed to protect both the fan’s collection and the integrity of our limited inventory.

⚠️ MANDATORY: Unboxing Video Requirement

To ensure a fair resolution for any claims regarding missing, incorrect, or damaged items, a continuous and unedited unboxing video is strictly mandatory.

The video must start BEFORE the parcel is opened.
It must show all sides of the sealed box clearly.
The video must be recorded in one take without any cuts or edits until the issue is identified.
No Video, No Compensation: Without this video, we are unable to process any refunds or exchanges.

1. Returns & Exchanges

Eligibility: Requests for returns or exchanges must be made via email (info@kboutique.co) within 7 days of the delivery date shown on your tracking info.
Condition: Items must be returned in their original, unopened, and sealed condition. Any item with a broken seal, removed shrink-wrap, or signs of use cannot be returned.
Change of Mind: We generally do not accept returns for a simple change of mind due to the international shipping costs and the nature of collectible goods.

2. Non-Returnable & Non-Exchangeable Items

Opened Albums/MD: Once the plastic seal is broken, the item is no longer eligible for return.
Rare & Out-of-Print Items: Due to the extremely limited nature of these items, we cannot offer exchanges. If a rare item is found to be defective (with video proof), a refund will be issued instead.
Minor Manufacturing Defects: Minor scratches, pressure marks on photocards, or slight discoloration that occurred during the manufacturing process are not considered defects.
Outer Box/Case: The outer packaging (outbox) is designed to protect the product. Slight dents or creases on the outbox incurred during international transit are not eligible for a refund or exchange.

3. Refund Process

Once your return is received and inspected by our team at the Hapjeong flagship store, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

4. Shipping Costs for Returns

If the return is due to our error (wrong item sent), KBOUTIQUE will cover the return shipping costs.
For all other authorized returns, the customer is responsible for the return shipping fees and any associated customs duties.